Troubleshooting

Review the guidance in this chapter if you are experiencing difficulty with a sensor system.

If the problem that you are experiencing is not described in this section, see Return Policy.

Mechanical/Environmental

The sensor is warm.

• It is normal for a sensor to be warm when powered on. A sensor is typically 15° C warmer than the ambient temperature.

Connection

When attempting to connect to the sensor with a web browser, the sensor is not found (page does not load).

• Verify that the sensor is powered on and connected to the client computer network. The Power Indicator LED should illuminate when the sensor is powered.
• Check that the client computer's network settings are properly configured.
• Use the Sensor Recovery tool to verify that the sensor has the correct network settings. See Sensor Discovery Tool for more information.

When attempting to log in, the password is not accepted.

• Use the Sensor Recovery tool. See Sensor Discovery Tool for steps to reset the password.

Data Acquisition

The sensor emits laser light, but the Range Indicator LED does not illuminate and/or points are not displayed in the Data Viewer.

• Verify that the measurement target is within the sensor's field of view and measurement range. See Specifications to review the measurement specifications for your sensor model.
• Check that the exposure time is set to a reasonable level. See Exposure for more information on configuring exposure time.

Performance

The sensor CPU level is near 100%.

• Consider reducing the speed. If you are using a time or encoder trigger source, see Triggers for information on reducing the speed. If you are using an external input or software trigger, consider reducing the rate at which you apply triggers.
• Consider reducing the resolution.
  See Spacing for more information on configuring resolution.
• Review the measurements that you have programmed and eliminate any unnecessary measurements.